KGS - MC - SAP Basis

Job description

Roles and Responsibilities


• Hands experience in BO and HANA

• Support and maintain multi-landscape SAP environments

• Perform installation, patching, monitoring of SAP Systems for ECC, CRM, BW, PI, EP, BO, HANA and solution manager.

• Resolve SAP Basis incidents, Periodic monitoring of systems and system checks, i.e. performance optimization, system tuning

• Monitoring ABAP dumps, update and background jobs, backup status, Lock entries, system logs, system response time, processes, Operating system related issues, memory-CPU and utilization.

• Perform ABAP and java SAP transports migration, non-transportable changes, Apply Kernel Patches, SNOTE, EHP, Support Package stacks and SPAM.

• Manage Client Copies, System Refreshes, Profile maintenance, Printer spool and Output devices management.

• Evaluate Early Watch/Service Level reports and come up with an action plan to address the gaps on an ongoing basis

• Capacity planning activities to track database growth, participates in sizing and SAP archiving activities

• Prepare and maintain system documentation, procedures, and standards.

• Have to work in different shift to provide support 24/7

Qualifications and Skills

Experience and Background

• Bachelor's Degree or equivalent experience.

• Minimum 3 years of SAP Basis experience in supporting components SAP ECC, CRM, BW, PI,EP, Fiori, SLD, Solution Manager, HANA, BOBJ BI/BODS, JAVA system and etc. in a globally deployed environment.

• Good understanding of Windows Server operating system, clustering (Windows, Hazelcast), SQL and application installations; basic knowledge of middleware systems is a plus.

• Experience in following and creating Technical SOP documents

• Excellent interpersonal communication and customer service skills

• Strong sense of teamwork, personal integrity, responsibility and accountability

• Should be willing to learn and support other applications which are supported by the Application Support Group as necessary