Expires soon Kpmg

Assistant Manager - IT Operations

  • Internship
  • INDIA

Job description



Role &
Responsibilities



Managing IT
Infrastructure Operations of local site as well as remote site and providing
support to KPMG users


Managing the team
to ensure timely delivery of services


Responsible for
maintaining the quality standards for service deliveries, meeting committed SLA
on all tickets logged for/by the users, analysis of the location data, ensuring
high CSAT.


Managing
resources to ensure effective usage.


Demonstrate
ability to effectively communicate technical issues to clients whether internal
or external


Responsible to
take improvement initiatives by proposing solution, SOP.


Resolving
queries/issues within the set TAT and act as Single Point of Contact for any
escalation reported.


Implementing
&/or isolate long term solutions to recurring problems.


Assist team
members to understand strengths and areas for development on each
assignment/Projects.


Continuously
develop industry/business/sector knowledge


Share knowledge
within and between teams so that others can succeed.


Identifying areas
of improvement and working towards it


Interact with
other departments and co-ordinate for activities involving cross department


Good problem
solving & technical analytics skills.


Exceptionally
strong technical skills of Desktop / laptop / Printers / Network /cabling/
Wireless routers etc.


Technical
knowledge of operation and functioning of End user computing, Network (VLAN)
and Windows Servers.


Exposure in any
hardware/software installation, troubleshooting network and VPN related issues.

Good
working knowledge of latest technologies, MDM (blackberry, Mobile Iron) and
Exchange 2012.


Handled Incident
management/Problem management/Project management/capacity planning/change
management.


Managing &
carry out Internal IT audits & ISO27001 Audits


Should be able to
implement & governance of IT policies and procedures.


Hands on end user
computing support for VIP / Executive users for their technical issues.


Support day to
day IT helpdesk Operations.


Having hands on
experience of Asset management (software/hardware/consumables/accessories)


Experience in
managing AD/Data encryption/Printer/VC support


Provide Technical
support at KPMG offsite Partner events.


Hands on
experience of managing multiple vendors.


Exposure on
Imaging (OS), WDS for deployment of images on end user machines.


Ensure site
compliance for all Security and Microsoft patches.


Should be
flexible to manage the work as per the site requirement.


Must demonstrate
the ability to lead team members by influence, not relying on authority for
leadership. Demonstrates genuine leadership characteristics.


Should be a
strong leader to guide and manage team for delivery excellence in IT
Infrastructure projects.


Must be highly
motivated and dependable with excellent communication skills.
The Individual


Strong Technical/troubleshooting
skills.


Superior negotiation and
organizational skills.


Ability to lead with confidence and
communicate effectively across on-shore and off-shore with internal clients


Exceptional interpersonal skills;
verbal and written.


Working knowledge of technologies such
as, MS Windows, MS Office, network, Desktops and laptops, etc.


Team Management/people management.


Certifications like MCSE/ MCITP, CCNA
& ISO27001 would be added advantage (Preferred)


Should be ITILv3 certified (Mandatory
Foundation level)

>> Qualification


6-8 years of experience in ITES
industry


B.E./ B. Tech.

>>
Selection process



First round with
Human Resources


Followed by
Technical Round (Business Interview)


Final Round of
Interview with Director/Partner

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