Immigration - Assistant Manager - Legal Services

Job description

Role
overview

You will primarily be working within the Legal Services Immigration
department, as part of the KBS Immigration team (Internal Account) within the
Watford office.

You will be based out of our Watford office with travel to our
other KPMG offices as required. You will be undertaking advisory and
administrative support for KPMG internal immigration cases. You will also be
required to provide guidance and advice to the RTW admin team where required.
Key responsibilities include:

· Undertaking KPMG internal immigration
cases, mainly in the following categories:
o Tier 2 (General)
o Tier 2 (Intra Company Transfer)
o Tier 5 (Government Authorised Exchange)
o Ancestry
o Spousal visas
o PBS Dependant visas
· Liaising closely with KPMG employees,
HR and Global Mobility contacts during the application process
· Answering a wide variety of ad hoc
queries covering areas such as right to work, sponsor compliance and document
keeping duties
· Managing cases with varying
levels of complexity
· Project managing and advising the
business on group moves
· Ensuring all cases are handled with
accuracy and expedience
· Keeping up to date with changes to the
global immigration landscape
· Keeping all internal systems up to date
in real time
· Provide immigration training to a
variety of stakeholders across the business, as required
· Responsible for supervising junior the
KBS immigration team members

Whilst working with the Right to Work team you will be responsible
for ensuring the right to work and visa processes within the People Operations
team are followed, maintained and kept compliant. You will take ownership and act as the key
contact for all queries and actions necessary to support the Firm’s employee’s right
to work whilst ensuring we deliver an exceptional level of service in
accordance to tight timescales. Guidance and advice should be sought from your
Manager.

Stakeholder Management

· Proactively develop strong and enduring relationships with key
stakeholders – including business contacts, internal HR teams, external
stakeholders and associates.
· Proactively work to educate both the RTW admin team, COE’s and the
business on the visa immigration process
· Have the ability to take a logical and systematic approach to
issues, thinking outside of the box and weighing up all options available to
make an informed decision.
· Work as part of a team within neighbouring People Centre of
Excellence teams and the business to ensure a smooth and seamless service is
given to the new and existing colleagues.
· Liaise with international HR contacts to support the visa process
for transferring employees.

Case Management

· Hold a good understanding of the visa process and different tiers
of right to work
· Manage high volumes of case work independently
· Ensuring system compliance using the relevant reporting and
processes
· Prioritise workload in accordance to urgency and adhere to agreed
SLA’s and KPI’s.

Inbox Management

· Manage high volumes of queries independently,
· Ability to draft non-standard communication,
· Ability to influence, whilst educating the business with
immigration processes
· Take a commercial, considered stance to risk assessment linking in
with the compliance teams and escalating issues as appropriate to a HR Business
Advisor before escalation to the relevant CoE;

Right to Work Maintenance

· Quality assurance tasks including; frequent audits of RTW
documents and Compliance files
· Ensuring work is accurate first time and that all legal
requirements are met
· Incident resolution and prevention activity

Contributing to the team and People Function

· Coach new joiners on key processes and approaches, providing
guidance as appropriate;
· Share knowledge and experience proactively across the team and be
recognised as a team player;
· Manage workload and own diary;
· Take part in and contribute to functional and KPMG wide projects;
· Take a personal responsibility to continuously improve and
streamline the quality of right to work and visa tasks and own personal
development;
· Take a personal responsibility to adhere to our ISO standards
· Keeping the Firm free from risk

Qualifications
and Skills

It is expected that you will have at least 3 years of recent and
extensive immigration experience within a large organisation or mid-tier
immigration firm and can demonstrate strong administration skills.
· Have an ability to build relationships and communicate with people
at all levels;
· High levels of resilience, with experience of working in a highly
pressurised client centric environment;
· Effectively work with minimal supervision;
· Possess excellent attention to detail;
· Be an excellent communicator – written and verbal;
· Have strong organisational, literacy and numeracy skills;
· Ability to prioritise task list;
· Have a good degree of IT proficiency, including; Microsoft Excel
and SAP or equivalent HR system.
· Awareness and understanding of the Professional Services industry
· Awareness and strong understanding of Immigration law
· Experience in managing junior team members
· Strong project management techniques