Time Critical Service Delivery Agent

Job description

We have a fantastic opportunity for a Time Critical Service Delivery agent to join our operations.

Your Role

In your role as a Time Critical Service Delivery agent you will be responsible for providing shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with a high excellent customer service when dealing with them in any situation. This role is working on a 4 on 4 off shift pattern between the hours of 07:00 - 19:00, alternatively we do also have a shift working 19:00 to 07:00 if that would be your preference.

Your Responsibilities

·  To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
·  Establishing the best transport solution, Express Air, Charter, Hand carry or Road
·  Complete Customs checks
·  Providing quotations and gaining 3rd party costings
·  Taking booking details, arranging collections/deliveries
·  Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
·  Support 24/7/365 operations and service delivery

Your Skills and Experiences

·  Experience within the freight forwarding industry dealing with Time sensitive shipments
·  Outstanding customer service skills
·  Operational process knowledge
·  Strong interpersonal skills
·  Excellent written and verbal communication skills
·  Good at establishing working relationships and developing personal contacts
·  Strong personal influencing and consultative skills
·  Project management skills
·  Good analytical and commercial awareness

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise.