Offers “Kn Portal”

Expires soon Kn Portal

PROM Export Coordinator

  • Internship
  • Houston (Harris)

Job description

PROM Export Coordinator

Your Role

The PROM Coordinator is Kuehne & Nagel’s primary contact for any PROM Export customer shipment and service in line with KN operational & compliance guidelines, standards and local regulations. The coordinator is responsible for all communication between the various departments within KN and its customers and therefore must exercise the highest quality of service and etiquette to ensure both high level of customer satisfaction and operational excellence.

Your Responsibilities

Customer Service Duties
•    Responding to an extremely high volume of email correspondence in a timely manner from the suppliers, packers, customers and respected KN operation departments to maintain communication and control through all phases of the journey.
•    Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight and inform the customer accordingly
•    Utilizing e-commerce, internet technology and our tracking system to track shipments and update the client and/or US suppliers as to current status of material
•    Rate quoting in a timely manner for air and sea shipments based on client agreements and arranges all bookings accordingly
•    Provides best solution to the customer by consolidating services by air, sea and road while ensuring cost-effective methods are utilized
•    Increasing customer service satisfaction and business share through proactive and regular customer contact
•    Resolve issues respective to meeting customer requirements, data input and general customer service inquires
Sea Export Duties
•    Coordinate with shippers, truckers and steamship lines for the export of shipments; complete process of shipment includes: arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), and forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
•    Review and insure alignment of shipping instructions (SOP’s/ABT, SIC…) including to clarify any deviations/conflicts taking country regulations, export compliance and rate and routing information into consideration
•    Responsible to insure quality of documents incl. match between data entry and documents, proof reading of commercial documents and OBL
•    Manage vendors and exceptions including shipment rolling
•    Monitor file for profitability including validation of buying vs selling rates and credit limits, reporting of deviations to P/L (owners) if not resolvable at desk level
•    Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
•    DGM (Dangerous Goods) Compliance, if applicable
•    Overall responsibility for file maintenance, FSL, timely and accurate billing, job costing forecast accuracy, e-filing and KPI’s
•    Resolve billing discrepancies and discrepancies against client SOP’s
•    Insure approval for credit notes and/or invoice reversals before issuance
•    Timely distribution of billing packages and commercial documents in accordance with shipper’s, K+N and/or destination country requirements
•    Adhere to all accreditations at all times (i.e.: ISO9001 (Quality)).
Air Export Duties
•    Adhere to Kuehne + Nagel policy and procedures and ensure that all work is carried out to pre- set service levels.
•    Ensure all areas of Finance (Vendor Invoices, Clearing Invoices, FSL) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible.
•    Maximize profitability on all files handled, being cost conscious at all times.
•    Credit check all files according to Kuehne + Nagel policy, and escalate irregularities where appropriate.
•    Ensure all filing, both physical and electronic, is done regularly and accurately.
•    Ensure all correspondence and actions relevant to a specific job file, is kept in the job file at all times.
•    Adhere to all accreditations at all times (i.e.: ISO9001 (Quality)).
•    Dangerous goods handling

Your Skills and Experiences

Experience, Knowledge and Skills:
•    Minimum 4-5 years of experience in Projects, Oil & Gas, Marine Logistics in forwarding industry with in depth knowledge of export procedures (both airfreight and seafreight)
•    Excellent communication skills, both verbal and written. Work effectively via phone, fax, e-mail
•    Commercial minded / ability to be profit conscious
•    Proficient in MS Office Applications and PC Skills
•    Good planning and organization skills; ability to multitask and be a self-starter Organizational skills (prioritize, plan, assign, control)
•    Ability to work with demanding deadlines and able to work under pressure
•    Good judgment skills to ensure issuance of root cause analysis and formulation of set of corrective measures
•    Proven analytical and problem solving skills
Education - Requirement
•    Bachelors or College degree is a plus
Behaviors:
•    Demonstrating Drive + Commitment
•    Fostering Collaboration + Teamwork
•    Driving Business + Solutions
•    Championing Innovation + Transformation
•    Developing Self + Others
•    Delivering Customer Excellence

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Make every future a success.
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