Offers “Kn Portal”

Expires soon Kn Portal

Implementation Solutions Coordinator

  • Internship
  • Charlotte (Mecklenburg)

Job description

For Kuehne + Nagel offices located in the South East USA region, manage, create and coordinate SOP’s and Operational Summaries for all client types and business units (i.e. Airfreight, Seafreight, Brokerage,Overland,etc.) with all departments and ensure their proper implementation within those departments.

Your Role

Assist in project management as applicable to Implementation within the regional offices.

Your Responsibilities

·  Act as liason between Sales and Operations when new business is awarded
·  Arrange and conduct Awarded Business Transition (ABT) meetings between Sales and Operation
·  Manage and coordinate with respective managers (Sales and Operations) in the creation and implementation of client SOPs
·  Assist with global SOPs and implementation of new accounts
·  Conduct SOP review and training sessions with KN Operational staff to ensure handling requirements are communicated properly to all Operational Team Members
·  Participate, as needed, in client visits with Sales / Operations Managers as relates to SOP development/update
·  Update SOPs as needed or required
·  Manage ABT and related Implementation requests via RT Queue Ticketing System
·  Analyze the current processes applicable to Implementation and actively seek continuous improvement options
·  Work with Operational Departments in creating Local Work Instructions under QSHE document control parameters
·  Assist Operational departments in development and implementation of quality and time management processes and documents

Your Skills and Experiences

·  BS in Business, Computer Scienece, Marketing, Logistics, or comparable work experience in the field
·  The ideal candidate will possess 3+ years of experience in a similar position
·  Knowledge of all forwarding aspects for all modes required
·  Solid PC operational knowledge, including Microsoft Office applications (emphasis on Microsoft Excel and Word) required
·  Excellent verbal and written communication skills are mandatory
·  A dedication to providing excellent customer service to all internal and external stakeholders
·  A team oriented attitude
·  Presentation skills preferred

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Make every future a success.
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