Customer Service Representative (CSR)

Job description

The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and its customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

Your Role

The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and its customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

Your Responsibilities

·  Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
·  Compiles, sorts, and verifies accuracy of data to be entered.
·  Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
·  Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
·  Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
·  Compiles statistics and prepares various reports for management.
·  Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
·  Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
·  Provides back up support for all accounts other than primary.
·  Other duties as assigned.

Your Skills and Experiences

·  Minimum Education: High School Degree or Equivalent.
·  Must be a US Citizen
·  A minimum of 2 (two) years of experience in customer service.
·  Knowledge of Windows-based order entry system.
·  Effective written and verbal communication skills.
·  Intermediate skills in Microsoft Word and Microsoft Excel.
·  Computer skills.
·  Experience with SAP or any Warehouse Management System (WMS) experience is highly desired.
·  Exercises initiative in following up on pending issues and orders.
·  Ability to effectively solve problems.
·  Ability to establish priorities and multi task.
·  Fluent in English.
·  Overtime and weekends may be required.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.","industry":"Logistics