KERING Technologies Mobility Retail Analyst

Job description

Summary
Kering A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Job Description

Your Opportunity

The Retail Mobility Business Analyst is a core member of the Kering Technologies Retail group responsible for ensuring high performance and best-in-class service for the retail applications used by luxury brands. With a focus on mobile and payments, the role provides functional expertise for the entire Americas region, support and coordination for world-wide programs and initiatives, as well as bringing process/functional improvements to an ever changing and demanding technology space.

How you will contribute

·  Support the overall regional mobile retail application landscape understanding main processes and relevant integrations
·  Recommend and support end-to-end payment processes for POS and MPOS
·  Maintain, enhance, and create technical and process documentation
·  Support and manage project and strategy work for retail
·  Act as an intermediary between business and technical teams
·  Manage problems and change requests for mobile applications
·  Research, advise, configure, and test new mobile retail systems and components
·  Contribute to process improvement
·  Configure and maintain retail lab environments
·  Advise and configure payment equipment for new store openings
·  Interact with central team to properly address regional business requirements and serve as the regional voice for the customer
·  Manage outside vendors and consultants
·  Provide support and training to support desk
·  Support Kering group multi-brand and shared-services approach

Who you are

·  Minimum 5 years’ experience supporting retail applications
·  Proficiency with POS systems, especially Xstore
·  Experience working with mobile application within retail
·  Proficiency in SQL systems and syntax, especially SQL Server
·  Deep understanding of payment technology, processes, and architecture, especially Verifone devices and FiPay
·  Strong analytical and problem-solving skills
·  Strong communication and team-building skills
·  Strength in quality testing processes and methodologies
·  Ability to manage and coordinate multiple vendor activities
·  Ability to multitask and manage one’s work
·  Ability to work under pressure to meet tight deadlines
·  Track record of delivering solutions using best practices such as Software Development Life Cycle, Service Level Agreements, Continuous Improvement
·  Proactive, logical, and detailed
·  Knowledge of luxury retail preferred
·  Experience with SAP CAR preferred
·  Bachelor’s Degree in IT or related field preferred
·  Knowledge of industry frameworks such as CMMI, ITIL, and PMP a plus

Job Type
Regular

Start Date
2019-05-01

Schedule
Full time

Organization
Kering Americas Inc