Workplace Experience Associate (Technical)

Job description

Workplace Experience Associate (Technical)
Integrated Facilities Management

What this job involves:

Providing Excellent Client Service

You will ensure client satisfaction and successful implementation of services based on the agreed individual performance objectives. To do so, you will provide comprehensive and best-in-class management services to run day-to-day operations and services of our client’s corporate office facilities. You will manage and maintain consistent high-quality service levels in line with SLA’s and KPI’s, with a focus on driving continuous improvement in our client’s workplace.

You will assist the Senior Facilities Manager in achieving the account’s targets and work with the other team members to meet all key performance indicators as agreed with the client. You will be involved in a wide range of activities and responsibilities such as the following:

·  Vendor and Contract Management
·  Facilities Operations and Improvements
·  Financial Management and Savings Initiatives
·  Procurement and Risk Management
·  Customer Service & Client Relationships
·  Reporting, Training, Staff Management and other responsibilities assigned by Senior Facilities Manager

M&E Services

Plan, support and execute comprehensive facilities services include fault reporting, trouble shooting, maintaining a planned maintenance program, supervise work and performance of outsourced technicians and ensure contractual obligations are met.

Site Operations Management

Implement Industry Best Practice operations, 24/7 emergency call support and site attendance is required. Assist in the implementation and management of a property risk management program. Support the implementation and monitoring of disaster recovering and business continuity plans and adhering to established escalation procedures and incident reporting procedures. Work closely with Landlord/Building Management Office on projects and related issues.

Security Services

Manage and work closely with the onsite security vendor and ensure all Security SOP’s are updated and procedures are followed. Attend and when required, lead all regulatory, client and internal JLL security audits to ensure compliance. Implement security protocols, policies and procedures and lead investigations on incidents.

Project Supervision & Space Planning

You will provide oversight on all major and minor internal projects (and moves/adds/changes) from start to finish, including tender process, procurement, project planning & execution, staff communications, risk management, quality supervision and project updates/reporting (If require).

Health & Safety

You will ensure the provision of a safe working environment in complying with statutory regulations on fire, health and safety standards. You will ensure disaster recovering, business continuity plans escalation procedures, incident reporting procedures and a property risk management program including audits are implemented and maintained. You will assist in developing guidelines and strategies to ensure compliance with JLL’s business conduct.

Sound like you? To apply you need to be:

Experienced

You have a Bachelor Degree in Facilities/Engineering Management or equivalent qualification. In addition, you have 3 to 5 years of experience in either Hospitality, Property Management or Facilities Management.

Proficient

You possess the technical know-how and experience with performance based service contracts and vendor management.

Competent

You have strong organizational and time-management skills and demonstrate the ability to create and drive new initiatives. You are a strategic thinker with strong solving skills, a passion for quality and have an eye for detail.

People Person

You demonstrate excellent written and verbal communication skills and have a customer-oriented mind-set and attitude. You also have strong interpersonal skills that translates into being a great team-player with the ability to assume a leadership role and delegate tasks effectively.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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