Workplace Ambassador

Job description

Workplace Ambassador

Integrated Facilities Management

What this job involves:

Reporting to

Workplace Experience Manager / Facilities Manager

·  Support the employee experience by providing hospitable and warm customer service
·  Assist Facilities Management in the delivery of soft services
·  To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management
·  Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members.
·  Be the voice of the customer by listening and providing for their requests
·  Be a supporter of change and spokesperson for the office move
·  Need to be culturally sensitive and perform work ethically and with integrity.
·  Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
·  Responds to requests for information, service, and assistance in a timely manner.
·  To handle enquiries on all matters related Corporate card, Name card, Self inking Stamp requests for the Users.
·  Order of offices supplies and book meeting room for team meeting
·  Send out broadcast material to client group communication team for them to send out to the whole bank
·  Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirement
·  Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
·  Assist in Helpdesk by answering call and ensure all calls are log into Corrigo and ensure tickets are being followed up by the relevant team
·  Upkeep and update the list of vendors and contacts monthly
·  Assist in collation for all team monthly report
·  Assist with any other duties as assigned by the reporting Manager for any operational or business needs
·  Handle Vendor invoices that include coding, tracking the payment
·  Respond to ‘fix me’ stickers and close the feedback loop
·  Assist users in all related to PRIS system that include retrieval and collection of boxes, global change of department codes, update thick client, BBS request for new PRIS access and renewal of access.
·  Assist users in all Corporate credit card related issues that include retrieval of spend history, delinquency report, increase credit, application, lost or replacement of credit card.

Sound like you? To apply, you need to be a:

·  Able to multitask and resolve multiple requests simultaneously
·  Adequate interpersonal skills to manage diverse range of service providers and Client representatives
·  Good people skills and ability to interact with a wide range of client users and demands
·  PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
·  Demonstrated experience with continuous improvement initiative
·  Good communicator, confident, friendly, engaging
·  Able to relate to different stakeholders of the organisation
·  'Customer first' mind set
·  Listens effectively and communicate through actions and example. Has good written and oral communication skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.