Receptionist

Job description

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

An opening exists for an experienced and professional Receptionist looking for an exciting opportunity to join an award winning Wealth Management and Investment Bank with locations in both Central and TST. You will be someone who thrives in a busy environment, has an exceptional phone manner, high standards of personal presentation, and a positive attitude with the willingness to learn and grow with the business, then this is the right opportunity for you.

What this job involves:

As a Receptionist, you will play a key role within the Receptionist team. Reporting to the Assistant Receptionist Supervisor, you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.

·  Provide excellent customer service at all times
·  Provide high standards in client service delivery via f2f, telephone and email communication adhere to the client’s six success factors 
·  Foster a friendly, pro-active and productive manner towards customers
·  Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
·  Handle telephone switchboard- both internal and external to the organisation
·  Coordinate the efficient and accurate booking of meeting rooms via an EMS system. Collaborate with AV and Catering teams to satisfy additional meeting requirements.
·  Provide daily support the Catering team- assist with event planning and coordination
·  Adhere to procedures and processes as well as manage client expectations and anticipate their needs
·  Maintain the general tidiness of the reception area and back office.
·  Liaise with Building Management Office and internal teams to ensure the Client Floor is well maintained and presentable at all times.
·  Manage visitor pre-registration and also provide escorting services for any unregistered visitors
·  Ad hoc duties as requested by management

Sound like you? To apply you need to possess:

The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task!

·  High level of attention to detail particularly in high volume and pressure environment
·  Strong customer service and interpersonal skills
·  Strong verbal and written communication skills in both English and Chinese
·  Excellent personal presentation, ensure the upkeep of the Receptionist uniform and adhere to the established grooming standards
·  Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
·  Collaborative team player and ability to work independently under matrix supervision
·  Desired experience in financial/investment bank services or 4 to 5 start hotel or corporate reception/customer service role

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.