Expires soon Jll

Customer Operations Analyst

  • Internship
  • Atlanta (DeKalb)
  • IT development

Job description



About JLL Technologies

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.

The Customer Training and Content Specialist is a key contributor within the JLL Marketplace team and will be responsible for driving the success of these areas – take ownership of customer training, designing a program from start to finish; data analytics and reporting to help identify business trends. 

What this job involves:

The Customer Training and Content Specialist will be responsible for the analysis, design and development of training materials including instructor guides, exercises, training environments, recorded course content, and data as needed.  This role requires expert communication skills, willingness to take on a wide range of responsibilities, and the ability to drive projects from beginning to end. 

This position will report to the Vice President of Customer Success of JLL Marketplace.  The main responsibilities and expectations include:

·  Develop a thorough and in-depth understanding of all JLL Marketplace solutions and processes
·  Create, organize, administer, maintain and manage product training curricula
·  Build and deliver innovative training that is easily absorbed and applied across virtual, video and self-directed modalities
·  Deliver online training to internal and external customers
·  Support the execution of existing training and onboarding initiatives to improve adoption and enable customers to get the most out of JLL Marketplace
·  Ability to analyze, implement and administer cross-functional processes and projects.
·  Ability to define and create training documentation (FAQs, step by step guides, instructional videos, quick start guides and more)
·  Ability to implement customer facing reporting and dashboards
·  Partners with appropriate cross functional teams to develop, deploy and refine process for the optimal processes for our customer’s experience
·  Puts team before self to ensure the organization is delivering for our customers
·  Exceptional communication skills and the ability to work with groups including sales, customer success, supplier management and product teams.

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Requirements

Ability and personality are paramount, but some specific traits, qualifications and experience we value include:

·  A Bachelor’s degree in Business Management, Finance, Computer Science, Business Operations or similar field of study from an accredited institution  
·  3 years of relevant/professional experience working in training, education and/or customer success, or a related role
·  Prior software training experience
·  Experience in video creation and editing
·  Previous experience creating customer training documentation, FAQs, solution sheets and presentations is preferred
·  Strong writing and documentation skills
·  Positive, energetic, can-do attitude
·  High comfort level interacting with and influencing executive-level professionals.
·  Superior multi-tasking and project management skills in a constantly changing environment.
·  Creative problem solver who can identify and efficiently sort critical information.
·  Highly personable and can maintain focused expectations from peers
·  Customer-first mindset and ‘get it done’ approach are critical success factors for this role

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Requirements

Ability and personality are paramount, but some specific traits, qualifications and experience we value include:

·  A Bachelor’s degree in Business Management, Finance, Computer Science, Business Operations or similar field of study from an accredited institution  
·  1-3 years of relevant/professional experience working in customer success operations, sales operations, or a related role.
·  Strong analytical and consultative skills
·  Strong writing and documentation skills
·  Ability to create customer training and educational documentation
·  Ability to analyze, interpret and make recommendations on financial data
·  Business analyst, process consulting and/or financial analysis background is preferred
·  Previous experience creating customer training documentation, FAQs, solution sheets and presentations is preferred
·  Previous experience with Smartsheets, Excel and other applications is a plus
·  Working knowledge of Salesforce.com and data visualization tools such as Tableau is a plus
·  Work experience in an agile and fast-growing start-up environment is preferred.
·  Positive, energetic, can-do attitude
·  High comfort level interacting with and influencing executive-level professionals.
·  Superior multi-tasking and project management skills in a constantly changing environment.
·  Creative problem solver who can identify and efficiently sort critical information.
·  Highly personable and can maintain focused expectations from peers

What you can expect from us:

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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