Mailroom Clerk

Job description

The Mailroom Services Clerk is responsible for supporting mailroom operations. The role is Client facing and the Mailroom Clerk must be able to exhibit exceptional customer service and communication skills. Various duties to include: Receive and sort incoming mail and packages to be distributed/delivered to various departments. Dispatches outgoing mail and packages and prepares bulk mail reports. Order office supplies, equipment and verify invoices. The Mailroom Clerk role is a member of the Human Experience Team and plays a critical part in ensuring building operations run smoothly along with unparalleled customer service.

KEY RESPONSIBILITIES:

Developing and Maintaining Goals

·  Serve as primary point of contact for Mailroom Services.
·  Provide safe and efficient routing of letters and packages along with premium Client support.
·  Ensure Mailroom Services are executed in a manner consistent with standard processes and compliant with rules and regulations.
·  Conduct routine assessment of space to maintain execution and stable service delivery for the Client
·  Strive to continually improve experience service performance
·  Achieve and exceed goals including performance goals and team goals

Essential Duties and Responsibilities

·  Sorts incoming mail according to destination and type such as returned letters, adjustments, bills, orders, and payments.
·  Fold and/or post outgoing mail and seals envelopes by hand or machine and performs quality checks.
·  Prepares packages and creates shipment labels.
·  Collects, receives and distributes mail and packages using an automated system to track and manage activity.
·  Picks up mail from post office and delivers it on a timely basis.
·  Track, trace, and resolve mail problems with USPS and express carriers.
·  Organizes and maintains a clean mailroom.
·  Orders and maintains office and cleaning supply inventory.
·  Dispatches work orders to vendors when required.
·  Works collaboratively within the facility management team
·  Anticipates and responds to Client’s needs and concerns
·  Identifies potential risks and escalate, to ensure no incident or disruption to the Client’s operations
·  Manage conference room calendars to address any scheduling conflicts
·  additional job duties, as requested

Supervisory Responsibilities
This job has no supervisory responsibilities. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Must have valid driver’s license and reliable mode of transportation.

Education and/or Experience
High school diploma or general education degree (GED); or at least two years related experience and/or training; or equivalent combination of education and experience.

Language Skills
English verbal and written communication skills with the ability to communicate with the Client through brief correspondence and memos. Speaks clearly and articulately.

Technology

Ability to operate within Word, Outlook and Excel to prepare documents and communicate with others. Able to use calendar / scheduling feature in Outlook and adapt to new technologies.

Customer Service

Able to greet and assist employees, clients, vendors and guests in a courteous and responsive manner.

Able to work in diverse team environments; strong interpersonal skills.

Problem Solving

Able to identify and solve problems and react accordingly to a variety of work situations.

Makes sound decisions under time pressures. Ability to work independently; prioritization and time management skills.

Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lift up 50 pounds.

Work Environment
The job must be performed at the Client location with travel to the post office as needed.

Work Hours

Standard Business Hours: Monday – Friday

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