Mail Room Clerk

Job description

Client Relationship

·  Deliver an exceptional quality of service, as reflected by client feedback.
·  Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.
·  Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations for consideration.
·  Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Mailroom Operations

·  Daily processing and sorting, pickup and delivery of all inbound and outbound courier and mail.
·  Reconcile and account for all incoming and outgoing mail and packages.
·  Support the day to day delivery of mail services on site in accordance with all agreed policies and procedures.
·  Act as the direct liaison with all mail support service vendors (i.e. postage vendors, FedEx, UPS, DHL, etc.)
·  Process and handle all incoming and outgoing mail, ensuring proper routing and labeling.
·  Scan incoming deliveries from FedEx, UPS, USPS, DHL, FedEx Ground/Home, and any other deliveries.
·  Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages.
·  Handle all special request mail responsibilities, such as UPS, Federal Express, and courier service.
·  Support clients with international outbound shipments, paying close attention to international requirements as outlined in the account SOPS.
·  Research and follow-up with clients regarding tracking mail and/or packages.
·  Perform mailroom inspections and inventory supplies.
·  Maintain Client Specific Responsibilities such as audit perks and other services, handling swag, managing vendors, bike and parking registration, handling events/ops, IT returns and leaver process.
·  Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices.

Required Knowledge, Skills, and Abilities:

·  Two to three years of experience in a corporate environment and/or a related field is preferred.
·  Proficiency in a range of information technology tools and platforms, including but not limited to MS Office and Computerized Maintenance Management Systems (CMMS)
·  Strong interpersonal skills with an ability to effectively and clearly communicate in person and through typed communication methods.
·  Excellent administrative, organizational, and problem-solving skills
·  Ability to multitask and work without direct supervision
·  Capacity to deal with ambiguity and solve complex problems effectively
·  Excels when working in a fast-paced environment
·  Ability to adequately perform required job functions including being able to lift, bend and move in such a way as to perform job tasks in a safe and approved manner.
·  Excellent customer service skills, including the ability to maintain professionalism at all times even when under stressful situations
·  Ability to plan and manage work under time constraints and multitask and work without direct supervision.

Working Environment:

All work for this technology company is completed within a multi-building location in downtown Palo Alto. This position does not require travel.

Minimum Required Education:

·  High school diploma or equivalent is required. College is preferred but not required
·  Previous experience in a similar role is beneficial, but not required. The hiring team places a strong emphasis in finding a diligent and motivated individual with excellent customer service skills who excels at using all forms of technology to quickly resolve client needs

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things

Jones Lang LaSalle is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.