Junior Executive Facilities- Soft Service

Job description

·  Be accessible for escalation of all FM related issues
·  Oversee the Helpdesk Service request of Customers are attended.
·  Provide management advice to Helpdesk operators for escalated issues
·  Ensure immediate response to Priority Calls
·  Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled 
·  Oversee the Housekeeping Services are on satisfactory levels and as per standards set.
·  Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
·  Inspect the turn out and attendance of the staff
·  Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
·  Oversee the upkeep of indoor plants and take necessary action if required
·  Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
·  Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.
·  Take rounds of the facility regularly to identify issues in Housekeeping and Cafeteria etc. and initiate immediate rectification actions
·  Prepare weekly shift rosters for HK Services with the help of Facility Manager.

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