Hospitality / Event Coordinator

Job description

Job Summary

Respond to conference room work orders, manage flow conference room work orders, set up rooms to customer’s request, furniture set up and tear down, table set up, keep up with constant shuffling of rooms:  classroom style to conf room style to training style, etc…

Area of Responsibility

·  Work Orders
·  Set up conference rooms to customer request
·  Set up could be for a meeting, seminar, conference, event, or social gathering
·  Resolve event ticket (Condeco & Corrigo) requests in a timely manner
·  Catering set up for client requests
·  Coordination
·  Coordinate with catering, vendors, guest services, facilities staff
·  Conduct walk through with clients for upcoming events
·  May need to coordinate with janitorial on cleaning
·  AV support,  live meeting conference call support with technology
·   Customer Service
·  Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
·  Comply with client contract and meet all KPIs
·  Supplies     
·  Keep rooms stocked with work related items like pens, post it notes, tissue paper, markers for white board and erasures
·  Arrange package and furniture deliveries
·  Catering invoicing and coding
·  Maintenance
·  Light maintenance work in rooms as needed

Knowledge, Skills & Abilities

·  Education/training
·  Candidate must have a high school diploma or GED equivalent
·  Years of relevant experience
·  1-3 years of previous experience
·  Skills and knowledge
·  Technology applications, organization skills, strong verbal skills, detail oriented, prioritizing skills, customer service, follow up
·  Other Abilities
·  Able to work non-standard work hours
·  positive, professional, and pleasant attitude
·  Physical work requirements
·  Ability to bend down, pick up, lift up to 50 lbs., able to move large bulky objects, climb ladder

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