Guest Service Agent

Job description

Various duties to include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager

Key Responsibilities

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Greet / host / provide support for guests, visitors and employees 

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Issue temporary badges

· 
Building/Campus/Area information center

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Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

· 
Organizes and maintains  lobby / front desk areas 

· 
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.  Submit work orders through appropriate channels. 

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Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management

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Works collaboratively within the facility management and transportation team 

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Anticipates and responds to Client’s needs and concerns

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Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations

· 
Additional job duties, as requested 

Qualifications

· 
High school diploma or general education degree (GED); 

· 
2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.

· 
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

· 
Track record of initiative, integrity and good judgement.

· 
Highly collaborative with strong interpersonal skills.

· 
Excellent verbal and written communication skills with the ability to communicate professionally.

· 
Strong Customer Service Skills

· 
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).

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