Expires soon Jll

Facility Coordinator

  • Paris 1er Arrondissement (Paris)

Job description



Job Title

Facilities Coordinator

Department/Client Account

Verizon Account

Line Manager

Senior/Facilities Manager responsible for geographical region

Number of Subordinates

Varies according to location

Job Summary/Goals

The Facilities Coordinator (FC) functions as the professional who assists the Facilities Manager, supporting the management of service delivery in his assigned buildings.  The FC is responsible for assisting in all aspects of client and tenant satisfaction. 

Additionally, the FC is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants, clients and The Client.

Essential Duties and Responsibilities

The FC is directly accountable for the following typical activities:

·  Promotes high level of satisfaction among facility management team members and The Client users by promptly responding to their service requirements.  Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.

·  Provides administrative support to the Facilities Manager/Senior Facilities Manager.

·  Promotes a team working environment by performing the prescribed duties personally or in conjunction with other members of the FM team, including service provider personnel.

·  Perform and ensure ethically compliant leadership and guidance of direct reports and teams.

·  Ensures compliance with the Jones Lang LaSalle Best Practice, policies and procedures.  Takes secondary position in assuring that the property achieves stated objectives relative to the scope of the contract.  Implements Best Practices and Jones Lang LaSalle standards for FM service provision.

·  Maintains overall responsibility for the building(s) filing systems.  Assists the Senior/Facilities Manager’s efforts in developing and maintaining lease, insurance, general buildings, project, vendor and contract files and assists in the preparation of personal files.

·  Acknowledges role as management office 'ambassador'. Ensures that the firm's image is reflected through proper telephone and reception procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner.

·  Receives calls at management office, determines nature of business, and directs callers to destination.

·  Maintains role as secondary contact for user relative to service requests. 
 
·  Complete Supplier Measurement and Site Inspections on regular basis and follow up on actions.

·  Assists the Senior Facilities Manager in developing a close working relationship with all of the vendors under his control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high quality service.
 
·  Finance Management; ensure the timely data/information delivery for all necessary financial reports like for example forecast report.
 
·  Responsible for all financial actual costs for the sites/s.
·  Follow all relevant processes and procedures “Handbooks/Playbooks”

Additional Duties and Responsibilities

·  Tracks compliance with insurance requirements among contractors, vendor and suppliers.

·  Assists Senior/Facilities Manager and other team members in preparing Standard Operating Procedures manuals.

·  Coordinates response to more complicated user service requests and assures follow-up.

·  Assures compliance with Jones Lang LaSalle policies, procedures and standard practices.

·  Good interpersonal skills and experiences in people management to guide multifunctional teams.

Key Performance Measures

·  Compliance with Health and Safety legislation.
·  High customer satisfaction survey rating.
·  Work order closure within agreed timescales

Skills

Good working knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet access, PowerPoint, Microsoft Access, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by The Client.

Competencies

Languages: Good proficiency in English plus relevant local language capability

Experience

·  At least 3 years’ experience working in a similar position.

Qualifications

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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