Facility Associate

Job description

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 90,000 as of December 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

The Facilities Associate reports directly to a Facilities Manager or Senior Facilities Lead within the portfolio and
works closely with the Facilities Manager and Facilities Leads as well as the local Community Team. The role is
primarily responsible for the execution of daily tasks and general upkeep of new and existing Wework locations in the
market. The role serves as the first line of offense for the community and operations teams, working quickly and
diligently to resolve issues for our members, and proactively problem solve minor facilities issues. The Facilities
Associate role will provide support to all other Facilities personnel, and will constantly look for ways to improve
personally and professionally as well as improve the overall building health. Success in this role will be increased
member loyalty as well as reduced churn, and a connected community and operations team.

Key (or Specific) Responsibilities
● Solve maintenance requests submitted via ticketing system
● Report completed tickets via ticketing system
● Execute short lead time tasks
● Report to Senior Facilities Lead for daily work schedules
● Assess and resolve maintenance issues onsite
● Periodically coordinate with Facilities Manager to discuss building health
● Minor wall repair and paint touch ups in a proactive manner
● HVAC filter changing and cleaning
● Repair storefront doors and change locks
● Key duplicating
● Furniture assembly, relocation and repairs
● Assist Facilities Leads with preventative maintenance on all appliances
● Light bulb changing
● Escort and assist outside vendors as needed
● Install and remove member logos

Critical Competencies for Success
● Self Started
● Organized
● Detail Oriented
● Effective Communicator
● Accountable
● Problem Solver
● Goal Setter
● Professional
● Sense of Confidentiality and Business Proprietary.

Experience & Requirements
● Excellent communication and organization skills
● Strong organization skills with the ability to multitask
● Customer service and/or hospitality experience a plus
● Passion and understanding for WeWork’s mission and values
● Proficient in basic computer skills
● Ability to lift up to 40 lbs
● Ability to communicate in English
● Ability to work with a large, diverse group of employees and suppliers
● Desire to learn and seek new challenges
● Detail oriented , pays attention to details regarding processes and extra attention to special requests
● Ability to work with a large, diverse group of employees and vendors

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact  Careers.Canada@am.jll.com  for assistance/support. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.