Facilities Assistant

Job description

POSITION GOALS

To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

DUTIES & RESPONSIBILITIES

To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.

·  Front Desk Service

·  To greet clients, handle telephone call, book conference room, office equipment.

·  Security & CCTV management
·  To assist vendor to maintain/repair security system and CCTV system.
·  To present regular access/log report to client
·  To assign/disable staff./visitor/contractor badges and related record/filling work and updated related info monthly
·  To collect and present related data/information to region
·  CCTV regular check

·  Facility management
·  Assist to monitor the Office Facilities & Critical Environment
·  Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
·  Assist to deal with emergency and arrange ad-hoc repair
·  To follow established escalation procedures and incident reporting procedures

·  Office equipment & environment management
·  Assist FM/FO to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
·  Assist FM/FO to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service

·  Vendor management
·  To assist client/FM to bid the contractors .
·  meeting with CRES to understand clients' needs.
·  Assist to evaluate the contractors’ service performance.

·  Customer Service / Client Relationships
·  To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
·  To handle confidential document destruction and document archiving.
·  Keep good communication with DB clients.
·  Coordinate and support Global Souring in related purchasing & services.
·  Ensured Key Operations Procedures are followed to ensure service standards are maintained.
·  Assist for the safe keeping confidential document such as bank license and related documents.

·  Payment/ billing management
·  Assist to receive and verify the monthly statement.  Allocate the expenses and prepare reports to client.
·  To assist client/FM to do accrual.
·  To assist update premise pool/general pool allocation key on monthly basis.

·  Space management
·  Assist to provide the accurate seating plan to support space management on monthly basis.

·  Assisted CRES/FM team to seek ways to constantly reduce costs and improve operational standards

·  Keep good communication with landlord and have the monthly meeting with Landlord.

·  To assist client/FM to do report work, including monthly report and CEM KPI review etc.

·  Supervise the receptionist, tealady and security guards

·  Back up receptionist when necessary (during lunch time and leave)

·  Assist client/FM to do restacking or relocation of staff.

·  Any other duties assigned by the client / FM.

·  Client satisfaction

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.