Experience Ambassador
Pune (Pune)
Job description
Experience Ambassador
Integrated Facilities Management
What this job involves
POSITION GOALS
To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.
DUTIES & RESPONSIBILITIES
Making sure to demonstrate professional and polite responses in telephone responses.
Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employees
Preparation of database of Client contacts and updating
Responsible for maintenance and upkeep of front office
Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
Ensure compliance of regulations / requirements of JLL management.
Provide assistance in general administrative activities
Provide assistance to the Help Desk as required
Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Develop the necessary policies and procedures required for all functions within the scope of Reception
To act as a back-up to Help Desk in case of emergency / requirement
Responsible for ensuring availability of magazines/ brochures and (Client) directory signage
Co-ordinate for flower arrangements
Assist in utilization of conference rooms
Co-ordinate with Facility team for event management
EMPLOYEE SPECIFICATIONS
Experience in Front Desk and Back Office processes is required with strong Administration Skills.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.
KEY PERFORMANCE MEASURES
See individual Performance Measurement Agreements.
Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client)
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.