Expires soon Jll

Credit Controller

  • Norwich (Norfolk)
  • Sales

Job description



About JLL

We’re JLL. We’re a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

We Are Looking For a Credit Controller to Join Our Norwich Office for a fixed term basis of 8 months.

The key areas of this job are:

Arrange settlement and collect due and overdue items of rent and other charges from commercial tenants.

Pre chase tenants for rents and other charges about to fall due.

Identify the reasons for non-payment / short payment. Highlight these reasons via the various systems available, to enable reporting on these to internal and external clients alike, resolving issues arising from review.

Prepare accurate arrears reports and statistics, when needed.

Ensure a high level of collections in line with client KPIs.

Build and maintain relationships with tenants and their agents to help ensure timely collections.

Work in a collaborative way with colleagues in Credit Control and other Property and Asset Management departments.

Maintain primarily a high volume of quality telephone chasing. Use other methods such as Email or post where required as a secondary method.

Chase tenants primarily by telephone, to recover outstanding sums, with email and letter used as back up methods.

Achievement of client KPI’s.

Have regular meetings with portfolio managers providing comments on arrears.

Update tenant contacts and information on systems.

Liaise and assist treasury team over allocation of funds.

Prepare monthly and quarterly reports for both internal and external clients as required.

Instruct Enforcement Agents and Solicitors as required.

Reconciliation of tenant accounts primarily, use judgement to request assistance from other teams/department where necessary. 

Work within the best practice guidelines to ensure a common and consistent approach is used across the company.

Any other duties necessary to assist with the running of the various portfolios within the team.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days pay. To find out more about our Living Wage accreditation please go here http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default .

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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