Community Host

Job description

Community Host

Corporate Solutions

What this job involves:

The community host will lead a team to ensure management of the day-to-day client activities for assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. Customer Service is a key part of this role to ensure our business’ customers receive outstanding support and all their needs are met.

·  Leadership
·  Manage and coach team
·  Develop and sustain a high-quality well motivated team
·  Ensure high staff morale, trust and work ethics
·  Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
·  Mentor and enable Training & Development of team members
·  Client/Stakeholder Management
·  Proactively engage stakeholders to ensure that on site client’s expectations are exceeded
·  Build and develop exceptional client / stakeholder relationships across multiple levels of the organisation
·  On-site key point of contact for Facilities and Customer Service in the client’s premises
·  Procurement & Vendor Management
·  Ensure vendors are well-managed, delivering services on time and within budget
·  Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice
·  Contracts Management
·  Plan and manage all contracts to ensure that they are professionally delivered at the right costs
·  Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
·  Ensure contracts are continually assessed to deliver best value to the client
·  Finance Management / Cost Control / Profitability
·  Ensure financial processes are followed at all times
·  Health & Safety Management
·  Ensure the provision of a safe working environment
·  Ensure compliance with statutory regulations on fire, health and safety standards
·  Site Operations Management
·  Recommend continuous quality improvement practices and implement Industry Best Practice operations
·  Implement building procedures and performance measures and ensure they are maintained at all times
·  Ensure all Critical Environment (CEM) requirements are met
·  Review existing operations regularly to reduce costs and improve operational standards
·  24/7 emergency call support and site attendance is required
·  Risk Management
·  Ensure a property risk management program including audits is implemented and maintained
·  Ensure disaster recovering and business continuity plans are implemented and maintained
·  Ensure escalation procedures and incident reporting procedures are implemented and in place
·  Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
·  Achieve Key Performance Indicators and Service Level Agreement

Sound like you? To apply, you need to be

Good communicator

Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.