Community Ambassador

Job description

Community Ambassador

Integrated Facilities Management

What this job involves:

About the role

·  Oversee dedicated floor/s and delivery of hospitality services for communities and neighbourhoods.
·  Responsible for the management of a wide range of client services and facilities related tasks within assigned floor/s and take personal responsibility for timely resolution of issues dealing with facility colleagues, vendors or other departments as necessary.
·  Work as a team which provide a professional, value-focused service aimed at exceeding the client expectations.

Responsibilities

·  Located on site in the client’s offices.
·  Act as single point of contact for client floor/s
·  Responsible and accountable for all service request.
·  Ensure service deliverables are met with SLA and KPI
·  Work with all related parties on timely delivery of all services
·  Be responsible for all clients within designated area
·  When necessary raise risks to BIC for further investigation
·  To undertake continuous floor inspections ensure cleanliness and maintenance is correct
·  Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests.
·  Continuous Improvement implementation

Sounds like you? To apply you need to be:

Experience & Education

·  3-4 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office 
·  Must be customer focused and be proactive in establishing customer relationships
·  Proven ability to function effectively as part of a team
·  Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
·  Ability to stand for long periods of time
·  Ability to effectively communicate and interact with all levels of people

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.  We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today!

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