Business Support, Concierge

Job description

Key Elements and Essential Tasks

·  This position requires an active secret clearance
·  Ability to focus on all incoming Guest’s, Visitors and Employee’s with an outstanding professional, interpersonal and hospitable greeting.
·  Guests/customers should be greeted while standing, offering accommodating and quality service.  You are the reflection of the Corporation you are representing.
·  Quality of service and hospitality is a must have at all times. 
·  Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation.  Example:  Restroom, beverage, reservations, directions, maps, golf courses, tee times.  Whatever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome. 
·  While welcoming your visitor, sign them into the registration book with the submission of a Photo id, Passport or Driver’s license.  Make a visitor badge and offer to take coat or jacket and place in coat closet.  Again, offer customer focus and the services that you are available for to make their time spent at the Corporation a quality, lasting, and memorable experience.
·  Maintain and update the Merchant/Vendor discounts on the Facilities Page of the Corporations portal.  Maintain an up to date building events weekly newsletter.
·  Ability to organize market and lead activities or events. Coordinate events for collaboration (Example:  Dinner events, Bus trips to ball games, amusement parks, etc.). 
·  Must be very team oriented and work closely with other concierges in continual negotiations with merchants, vendors, local businesses and businesses on discounts that can be offered to the Corporations working population and customers.  (Example:  Discount sports tickets, discount movie tickets, specials on dry cleaning and car detailing, golfing etc.).
·  Maintain and update calendar of events and welcome board for current up to date events that are taking place.  (Example:  tee times, golf special’s, current movies, plays at theaters.)
·  Be familiar with all conference rooms.  Provide an up to date schedule of conference rooms and reserved room information, along with availability.
·  Maintain and update Concierge playbook for your building.  Work with other concierge’s, to assure all play books and concierge standard of service are symmetrical. 
·  Assure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.
·  Assure all conference rooms in the immediate area are clean organized and ready for use.  
·  Performs additional responsibilities as requested.
·  Any and all other duties and tasks assigned.

Knowledge, Skills & Abilities

·  Associates degree or 1-3 years quality customer service or related training or equivalent combination of both.
·  Bilingual a plus
·  Years of relevant experience
·  3 years

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