Expires soon IHG

Valet

  • Columbus (Franklin)

Job description



Description

About us

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

·  Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
·  Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
·  M ake it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day

FINANCIAL RETURNS

·  Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

PEOPLE

·  Promote team work and quality service through daily communications and coordination with other departments. 

GUEST EXPERIENCE

·  Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
·  Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.

RESPONSIBLE BUSINESS

·  May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
·  Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Carrying, pushing, or lifting items weighing up to 100 pounds
·  Moving about the public areas
·  Handling objects such as luggage
·  Bending, stooping, kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
·  Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
·  May be required to work nights, weekends, and/or holidays.
What we offer

We'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Make every future a success.
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