Telephone Operator - InterContinental Semiramis

Job description

Description

About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you would like to embrace a wider world of experiences and opportunities, we would like to welcome you to the world’s most international luxury hotel brand.
Your day to day
-Reports directly to the chief operator.-Answering the telephone calls before the fourth ring-Transferring the incoming calls to the appropriateDepartments.-Transferring the telephone calls to the guest rooms after checking the guest name.-making conference calls when needed.-handling all guest requests calls.-Helping guest to make long distance calls.-Making the new membership of loyalty program-Handling all incoming and outgoing calls- Sending all guest needs and requirements using the quality management system.-Handling all external and internal calls to help outside and inside guests and colleagues.-Solving all problems that faces the guest duringTheir stays-sticking to the standards of the IHG-attending the new cross training to be aware of the new standard.-stick to cleanliness and hygiene.-informing the supervisor of all problems that face the telephone operator to help him in solving his shift problems to be always updating shift by shift.
What we need from you
• Look smart – wear your uniform with pride• Great communication skills• Complies with hotels health, safety and hygiene policy• Supervises cleanliness of work area• Supervises and attends to all guests queries, and requests promptlyPerforms related duties and special projects as assigned
What we offer
In return for your hard work, you can look forward to a highly competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel.And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. So whoever you are, whatever you love doing, bring your passion to IHG and well make sure you'll have Room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by going to careers.ihg.com. IHG is an equal opportunity employer.