Specialist Collections
Internship Gurugram (Gurgaon) Sales
Job description
Description
About us
Purpose of the role :-
Handling the team of Collections Associates and is responsible to actively maximize cash-flow opportunities through the effective credit control, cash collection and timely query resolution on a portfolio of assigned customer accounts. Such activities include cash allocation, account reconciliation and agreement of balances with customers. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sarabanes Oxley legislation.
Your day to day
Key Accountabilities
- Manage complex / critical portfolios in accordance with Service Level Agreements. Responsible for the portfolios to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
- Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives and drive efficiency to deliver the same on a timely basis
- Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data.
- Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues.
- Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.
- Respond to individuals in manner and timeframe promised, or follow up to explain status.
- Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy.
- Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed.
- Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures.
- Prepare and compile various reports as required for special studies and projects.
What we need from you
Required Education, Experience, Technical Skills and Knowledge
Decision Rights
Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
Experience: A minimum of 3-4 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.
Technical Skills and Knowledge :
- Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).
- Demonstrated effective verbal and written English language communication skills.
- Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.
- Ability to influence and negotiate resulting in positive customer payment decisions.
Owns
- This position has impact regarding the prioritization of work and for identifying opportunities for improvement.
Influences
- This position has impact on company cash flow and bond rating.
- This position has impact on execution of collection processes within the region.
What we offer
Key Collaborative Network
Key Shared Accountabilities
Key Interfaces
- Regular interaction with AR – billing, cash application, cash management, AP for refunds, hotel accounting for CMH/COH properties
- Regional VP’s for Finance and Business Support for the purpose of continuous improvement of all areas in process scope in compliance with specific Service Level Agreements and governmental regulation requirements while ensuring resolution of customer issues.
Key Metrics
- Cash Collection Target
- UAC > 30 days should be nil
- 180+ Debt Target
- Deliver on assigned projects
- Process Initiatives
Organizational Parameters
Direct Supervisor
- Team Lead / Collections Manager
- Works with Hotel General Managers, Controllers, Owners and managing companies
- Key vendors, professional associations, industry experts to keep informed of existing and evolving industry standards.