Room Service Server - InterContinental Los Angeles Downtown

Job description

Description

About us
Do you see yourself as an In-Room Dining Server? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
FINANCIAL RETURNS- Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.- May answer room service phones and record orders; utilize up-selling techniques to increase sales.PEOPLE- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. GUEST EXPERIENCE- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. - Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards. RESPONSIBLE BUSINESS- Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.- Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.- May be required to retrieve trays from guest rooms and hallways within prescribed time period.- May assist with other duties as assigned.
What we need from you
Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations This job requires ability to perform the following:- Carrying or lifting items weighing up to 50 pounds- Moving about the kitchen- Handling food objects, products and utensils- Bending, stooping, kneeling Other:- Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.- Basic math skills are frequently used when handling cash and credit.- May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please click 'Apply Online' and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans