Reliably Different - Welcome to voco™, IHG’s new upscale brand. We call our hotels voco™. It means ‘to invite’ and ‘call together’ originating from Latin – representing our thoughtful, unstuffy and charming nature. Guests tell us that voco sounds fun without being vanilla, trendy without alienating, and premium without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive Service values: Be thoughtful; Be natural & Make it memorable. Drawing on our years of experience in delivering True Hospitality, voco™ Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Your day to day
As part of our Housekeeping team, your responsibilities include maintaining the cleanliness and good order of all rooms to create a pleasant, welcoming environment for our guests and our team. In addition, you will perform cleaning and maintenance of all storage areas, public areas and employee areas to the required standard, as well as reporting any malfunctioning equipment, damaged furniture or maintenance problems. You will handle any guest queries in a courteous, professional and timely manner.
What we need from you
To be successful in this role you should have excellent personal presentation and a strong work ethic. You will be proactive, able to work under your own initiative and the drive to consistently meet our high standards in terms of cleanliness and brand pillars ensuring our guests have a comfortable stay with us. Ideally you will also have experience in a similar role.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. So whoever you are, whatever you love doing, bring 'you' to voco™ hotels and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com/australia, https://www.youtube.com/watch?v=3Bu9je6lS6s, and visit www.http://careers.ihg.com