Reservations Supervisor - Crowne Plaza Miami Airport - IHG

Job description

Description

About us

Bringing True Hospitality to the world.

 

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

 

We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

 

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

·  Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers.  Designate and apply appropriate travel agency commissions.
·  Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible.  Suggest alternate dates for sold-out periods.
What we need from you

Basic reading, writing, and math skills and six months experience as a Reservation Supervisor or front desk supervisor.  High school or equivalent preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Speak and listening usually while sitting
·  Use a keyboard to type in reservation information
·  Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.
·  Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
·  Basic mathematical abilities are used some of the time.
·  May be required to work nights, weekends, and/or holidays.

 

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.