Reservations Sales Agent (Full-Time) - Crowne Plaza Sydney Darling Harbour

Job description

Description

About us

Opening in March 2020 and located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD’s commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station — only a short 3-minute walk from the hotel.

Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there’s the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.

Your day to day

As Reservations Sales Agent, you’ll be responsible for all reservations activities such as recording and processing all reservation inquiries made by phone, fax or email and converting to sales where possible to meet hotel targets. You’ll work closely with other Hotel departments such as Sales & Marketing, Crowne Meetings and Front Office to ensure a positive delivery of guest experience.

It is anticipated this role will begin in mid January 2020.

What we need from you

·  Minimum 6-12 months Front Office/Reservations/Customer Service experience. Hotel/hospitality experience advantageous but not essential
·  Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Sales/Management
·  Energy and passion – a high level of energy to keep you upbeat in a face paced environment
·  Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
·  Excellent written and verbal communication skills and attention to detail
·  Opera/Technical skills - proficiency with Opera or another PMS System is preferable but not essential
·  Strong organisational skills and ability to prioritise workflow and workload individually and across the team
What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discounts and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.