Offers “IHG”

Expires soon IHG

Reservations Assistant

  • MALAYSIA

Job description



Description

About us
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Your day to day
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques• Promote the Hotel’s (and IHG generally) products and services• Maintain a high level of product and service knowledge about all IHG Hotels in your region• Develop and maintain a regular pattern of sales calls• Prepare and execute action plans which increase reservation sales and associated business• Record and process reservations made by phone/fax/email• Accept wait list reservations• Process amendments to reservations such as extensions, early departures, etc• Manage “no show” reservations by investigation and recording of same• Record special billing arrangements for groups and conventions• Liaise with Sales & Marketing and Finance for all reservations requiring credit approval• Liaise with Sales & Marketing and Finance in following up on credit collections through phone call and email from guests. (extension of credit and account receivable)• Maintain knowledge of special rates/ offers/ promotions• Monitor reservation levels and inform Managers of current and future occupancy rates• Prepare reports as requested (e.g. to travel agents, business houses etc)• Prepare reservation sales reports
What we need from you
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Problem solving and organizational abilities.• Proficient in the use of computer• Able to read and write English
What we offer
• We’ll reward all your hard work with a great salary and benefits.• Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. • As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.