Expires soon IHG

Reservations Agent (Arabic Speaker) at InterContinental Dubai Marina

  • Dubai, UNITED ARAB EMIRATES

Job description



Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina as Reservations Agent.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

Your day to day

·  Complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers ensuring quality compliance is respected.
·  Negotiate with caller on an alternative rate if rate resistance is shown and cross refer to alternate property if requested hotel is full
·  Ensure sales principals and techniques are used when assisting guests in making reservations
·  Communicate with the Reservations Manager (as necessary) on any reservation issues that need attention or assistance
·  Manage all mail requests from guests and ensure timely responsiveness
What we need from you

·  Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
·  Strong interpersonal skills and excellent command of written and spoken English
·  Flexible with working hours and knowledge of OPERA system is preferred
What we offer

We’ll reward all your hard work with a great salary and benefits and the chance to work with a fantastic team of people.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -  click here to find out more about us.

Make every future a success.
  • Job directory
  • Business directory