Receptionist (702423)

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Job Summary – (Role Summary)

Under general supervision, provides reception for the Company’s Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company’s standards.

Essential Duties and Responsibilities – (Key Activities)

·  Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.
·  Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
·  Maintain current knowledge of the Company’s internal organizational changes and structure.
·  Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.
·  Schedule Lobby conference rooms as needed.
·  Responsible for validating parking passes as appropriate.
·  Responsible for processing name badges for guests and visitors.

Maintain a consistent, high quality customer-focused orientation.  Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.  Respond to individuals in manner and timeframe promised or follow-up to explain status.  Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions

What we need from you

Education –

High School Diploma or equivalent.          

Experience –

At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge –

·  Good customer service skills and general office experience.
·  Basic knowledge of PC software. Ability to type at least 45 wpm.
·  Good interpersonal and communication skills required greeting visitors; good phone etiquette.
·  General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.
What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer.  Minorities/Females/Disabled/Veterans