Procurement Operations Administrator - 1 Year FTC

Job description

Description

About us

IHG is one of the largest hotel companies in the world, with a portfolio of successful brands including InterContinental, Holiday Inn and Crowne Plaza. We passionately believe that it’s our people who make us what we are today, and it’s our people who will help us and our world-famous brands grow. Whether in our corporate offices or hotels, it’s our colleagues’ distinct personalities and talent that bring to life our purpose of providing True Hospitality for everyone. 

We are looking for a Procurement Operations Administrator  on a 1-year Fixed Term Contract who will be predominately be providing support services for the function including helpdesk, sourcing, travel and contract database.

Your day to day

As a Procurement Operations Administrator, you will be maintaining the IHG Contact Database through the accurate data entry and ensure you do the upkeeping of relevant data.

You will need to resolve the queries which come through either by call or email and if unable to do so, escalate it to the correct resolver group(s) as necessary. All updates to the queries will need to be updated onto the ticketing system.

You would be responsible for the Run, Operate and answer helpdesk telephone calls in line with SLAs and reply to email queries in line with SLAs.

As part of the role you would also be involved in Projects which you would need to own and deliver results within the time-frames given.

This role has a wide reach and remit and will cover amongst other things:

·  Respond in a timely manner to stakeholder requests, meeting agreed SLA’s
·  Execution of some SoW's, contract renewals and amendments
·  Ensure appropriate governance is in place prior to the start of any activity.
·  Build online events for supplier information, e-auctions and online tendering, ensuring RFx events are run effectively and seamlessly for both internal customers and suppliers.
·  Analyse tender returns and collate information whilst meeting agreed delivery SLA’s and compliance.
·  Provide insight on tender returns to simplify review process for internal customers
·  Desktop publishing – create and update professional documents across a number of software platforms in accordance with IHG brand guidelines and strong design principles.
·  Perform Quality Checks on own work and for team members where requested.
·  Provide suggestions and input as to how services could be improved or delivered more effectively and provide, assistance with service reporting as appropriate
·  Execution of sourcing projects across a variety of categories areas delivered within allocated timeframes and ensuring all reporting tools are updated in line with specified timelines
·  Ensure regular and appropriate communications throughout the Sourcing process both internal and external
·  Prioritise workload to ensure delivery of projects within agreed SLA’s
What we need from you

You would have some corporate experience or understanding in a call centre environment or as a junior office support team member.

It would also be desirable if you had some experience of market research.

You would also need to have:

·  Strong verbal and written communicational skills as well strong PC skills
·  Knowledge of Microsoft Excel
·  The ability to explain things clearly to the user when resolving their issues
·  Excellent customer service skills
·  Experience of working to deadlines and SLAs
·  Experience of working as part of a team
·  Have a methodical approach
What we offer

At IHG we promise to recognise and reward your hard work, we offer great work benefits for all employees over the globe. What we can offer you: 

·  Highly competitive salary
·  Strong benefits package including free car parking, hotel discounts worldwide and subsidised restaurant and Starbucks Coffee Shop
·  All the support and training for you to fast-track your career at IHG

Our picturesque office in Denham, Buckinghamshire is easily accessible on the A4/M40. Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 20 – 35 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus.

As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process.

Closing date for all applications: 21st February 2020