PBX Operator - InterContinental Hotels Cleveland

Job description

Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

As a PBX Operator, you will be responsible for answering incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. Provide callers with local directions and general information in a courteous and accurate manner. Act as central communications point during emergency/crisis situations.  Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.

What we need from you

Basic reading and writing plus six months experience as a phone/switchboard operator.  Must speak fluent English.  Other languages preferred.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -  click here  to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. IND