Expires soon IHG

Part Time Agent Front Desk (Temporary Position)

  • San Diego (San Diego)
  • Hotels - Restaurants

Job description



Description

About us

Get to Know San Diego's Gaslamp Quarter HotelPeople come to San Diego for all sorts of reasons, but while they're here, it's our job to make them love every minute of their stay. The Gaslamp Quarter offers plenty to see and do, from quirky shops and eateries to exciting nightlife. You need not venture far to see the best — in fact, at our popular Level 9 Rooftop Bar, people enjoy cocktails and conversation while overlooking the San Diego skyline.The Pet Friendliest Accommodations in San DiegoWhether your companion is a pampered pooch or a stick-fetching sidekick, we are ready to welcome you both to the Gaslamp Quarter! Our town is renowned for its pet-friendly atmosphere ever since the early beginnings with adored town mascot, Bum the Dog.

Opened July 13, 2009, Hotel Indigo San Diego Gaslamp showcases many of the historic stories behind our neighborhood. From pet-friendly hospitality inspired by Bum the Dog, to our contemporary refreshed style to reflect New Town architecture and vibes. Each of the 210 rooms reflects our neighborhood story.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.• Be original by building connections with our guests and being imaginative to create memorable experiences.We live, work and play in the local neighborhoods that we call home. We combine stylish, vibrant & modern design of a boutique hotel with personal, unique & attentive service. We want you to bring your unique self to the workplace as we deliver a refreshingly local service to our guests.

Your day to day

FINANCIAL RETURNS• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.• Issue, control and release guest safe-deposit boxes.• Up-sell rooms where possible to maximize hotel revenue. PEOPLE• Answer phones in a prompt and courteous manner.• Welcome guests in a friendly, prompt and professional manner. • Register guests, issue room keys, provide information on hotel services and room location. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.GUEST EXPERIENCE• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

 

RESPONSIBLE BUSINESS• Promote team work and quality service through daily communications and coordination with other departments. • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:• Frequently standing up behind the desk and front office areas• Carrying or lifting items weighing up to 50 pounds• Handling objects, products and computer equipment• Use a keyboard to operate various property management and reservations systems, etc.

Other:• Communication skills are utilized a significant amount of time when interacting with guests and employees.• Reading and writing abilities are utilized often. • Basic math skills are used frequently. • Problem solving, reasoning, motivating and training abilities are often used.• May be required to work nights, weekends, and/or holidays. Must have open availability

What we offer

We have a diverse workforce, celebrating difference, while working better together. 

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Make every future a success.
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