Overnight Linen Runner (Full-time) l InterContinental Miami

Job description

Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Great memories come from many places. The sights, sounds, scents are as important as the overall presentation of the building. As a Houseperson, your passion for cleanliness and dedication to delivering exceptional service will complete each guest’s experience. By taking pride in your workspace, keeping your standards high, and giving our hotel the benefit of your expertise, you’ll create some of our guests’ most lasting memories.

Your day to day

·  Responsible for the cleanliness and organization of floor closets; removing garbage from the service elevator landing, wipe down shelves/counters; sweep and mop, remove non-floor closet items and store in appropriate areas by the end of the shift.

·  Assist room attendants with heavy items such as mattresses and linen. Deliver linen and other supplies to room attendants.

·  Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute.

·  Throw any recycled items down the recycle chute (except glasses and boxes)

·  Promote teamwork and quality service through daily communication and coordination with other departments.

 

·  Responsible of maintaining the cleanliness and condition for their own sections/floors.

·  Responsible for shampooing carpet in guestrooms and designated hallways/floors.

·  Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

·  Clean public areas in the prescribed manner while following department standard operating procedures.

·  Report to office coordinator needed repairs or unsafe conditions.

·  Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

·  Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.

 

What we need from you

·  Strong – sometimes you’ll need to lift, push and pull big objects up to 75lbs. This can involve bending and kneeling. Frequently standing up, moving, handling objects, and equipment.

·  Literate –Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day.

·  Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.

·  Flexible – night, weekend and holiday shifts are all part of the job

 

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -  click here  to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.