Overnight Front Desk Agent - InterContinental Chicago Magnificent Mile

Job description

Description

About us

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE

InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable.  A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

Your day to day

The Job Opportunity: Overnight Front Desk Agent (Full-Time)This position works from 11:30 PM to 7:00 AM.

Responsibilities :

FINANCIAL RETURNS

·  Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
·  Issue, control and release guest safe-deposit boxes.
·  Up-sell rooms where possible to maximize hotel revenue.

PEOPLE

·  Answer phones in a prompt and courteous manner.
·  Welcome guests in a friendly, prompt and professional manner.  
·  Register guests, issue room keys, provide information on hotel services and room location.  
·  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

GUEST EXPERIENCE

·  Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.  
·  May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

RESPONSIBLE BUSINESS

·  Promote team work and quality service through daily communications and coordination with other departments.  
·  Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

·  Frequently standing up behind the desk and front office areas
·  Carrying or lifting items weighing up to 50 pounds
·  Handling objects, products and computer equipment
·  Use a keyboard to operate various property management and reservations systems, etc.

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often.
·  Basic math skills are used frequently.
·  Problem solving, reasoning, motivating and training abilities are often used.
·  May be required to work nights, weekends, and/or holidays.
What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as an  Overnight Front Desk Agent ?  Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.