Maintenance Utility - IHG Army Hotels - Redstone Arsenal

Job description

Description

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

Your day to day

Drive hotel van or designated vehicles to and from guest destinations in a safe and courteous manner.

We want our guests to feel like part of the family which means we need you to:

Be down-to-earth by being straightforward and natural

Be thoughtful by being perceptive, caring and accommodating

Be sociable by being upbeat, involved and friendly

Be reliable by being professional, a team player and resourceful

Explain and promote hotel facilities, outlets and services to guest and provide information to guests regarding local attractions and activities.

Promote team work and quality service through daily communications and coordination with other departments. 

Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle.

Respond to guest requests and complaints, in a prompt and professional manner.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 

RESPONSIBLE BUSINESS:

Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.

Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles.

May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

May assist with other duties as assigned.

What we need from you

High School diploma or equivalent, and one year guest service or driver experience preferred.   Must speak fluent English.  Other languages preferred.  Valid driver’s license required.

This job requires ability to perform the following:

Carrying, pushing, or lifting items weighing up to 100 pounds

Driving to and from guest destinations

Handling objects such as luggage

Bending, stooping, kneeling

Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.