Loss Prevention Officer (Full-time) | InterContinental Miami

Job description

Description

About us

Do you see yourself as a Loss Prevention Officer? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities.  Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM , fifth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day

·  Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:
·  Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.  Complete documented reports in accordance to Company and hotel polices and procedures.
·  Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
·  Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.
·  Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
·  Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
·  Perform other duties as assigned; such as may handle deliveries received during non-business hours.
What we need from you

This job requires ability to perform the following:

·  Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to secure the facility
·  Frequently bending, stooping, and kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with the guests and employees.
·  Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. 
·  Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired. 
·  Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
·  Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
·  Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
·  Mathematical skills, including basic math, are used occasionally.
·  May be required to work nights, weekends, and/or holidays.
What we offer

In return will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.  Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion?

Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.