Laundry Supervisor - voco™ Al Khobar

Job description

Description

About us

Reliably Different - Welcome to voco™, IHG’s new upscale brand.We call our Hotels voco™ – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco™ al khobarWhatever we’re up to, at every instance, there are brand values and service behaviours that guide us...

Brand values: Always dependable, Respect individuality & Be distinctiveService values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering

True Hospitality, voco™ Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.The world's first voco™ hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel in Saudi Arabia will be opening soon in Al Khobar, Saudi Arabia. voco™ Al Khobar is a location like no other with a premium ambience and laid back yet attentive service from the friendly hosts. It is also connected to many day time and no delights of the city, moments from shopping, dining and entertainment experiences.

Your day to day

Join us as a Laundry Supervisor. You'll have ambition, talent and obviously some key skills, because, for this vital role, you will be responsible for supporting the Laundry Department in the managing the hotels daily laundry operation.   Under the general guidance of the Executive Housekeeper and within the limits of IHG Policy and Procedure, you are responsible for overall Laundry operation and   administration including the preparation or reporting and relevant record keeping. You play the leading role in promoting the brand promise True Hospitality.  You'll provide support to the Executive Housekeeper and ensure consistent service delivery to enhance our guest's stay for an authentic and memorable experience.   You need to make sure all colleagues are properly trained and certified and have the tools and equipment needed to effectively carry out their job functions. You will assist the Executive housekeeper in terms of salary, disciplinary, or other colleague-related actions in accordance with company rules and policies.   Further to your role, you will have overall responsibility for supervising and inspecting the work of laundry attendants to ensure product quality standards are met and that optimum service is provided to hotel guests.  In this role, you will assist with scheduling and assignments to ensure proper coverage while ensuring all colleagues are properly trained and certified and have the tools and equipment needed to effectively carry out their job functions. You will complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. In addition, you give hands-on support when its needed during the operation and handle guest complaints promptly and ensure all resolved or unresolved incidents are reported to the Executive Housekeeper. You may regularly assist with deep cleaning projects.  You will be able to not only maintain the pc programs as directed but also accountable for maintenance follow-up and correct compliance on maintenance request forms. You ensure that the company, hotel, regulations and policies are adhered at all times. 

What we need from you

Ideally, you'll have demonstrated leadership experience in a similar role or you're a strong experienced Junior Supervisor and ready to take the next step. You must have 4-5 star hotel experience in operation and have experience in leading and developing a team.  You'll have high attention to detail and be driven to achieve desired results through the key performance indicators associated with guest and colleague satisfaction. Ultimately, you will be able to demonstrate excellent written and verbal communication in English. You will be a self-motivator and able to demonstrate understanding of the business and link the business environment to IHG commitments. 

What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share winning characteristics. As a team, we work better together – we trust, support and are honest with each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to your fellow colleagues and guests alike, always looking for ways to improve your relationships.