Japanese Guest Relations Trainee - InterContinental Hanoi Westlake

Job description

Description

About us

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. Thats where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.  Join us as a Japanese Guest Relations Trainee in InterContinental Hanoi Westlake. You'll have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who can: 

·  Greet Japanese guests and other guests when needed upon arrival
·  Plan and co-ordinate the provision of friendly, efficient services to Japanese guests and other guests when needed
·  Schedule, co-ordinate and supervise all activities for Japanese guests and other guests when needed
·  Trace relevant statistics about clientele
·  Assist with check-ins/check-outs of Japanese guests and other guests when needed
·  Room Japanese guests and other guests when needed
·  Cover guest relations desk
·  Assist Japanese guests and other guests when needed with airline bookings and reconfirmations
·  Assist all departments in being receptive to the needs of guests
·  Assist in any other duties when required by the Guest Relations Manager
·  Assist with translations (information; guest directory; menus etc) as required
·  Provide feedback from Guests to Front Office Manager for actions

Because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and well make sure you'll have room to be yourself.

Your day to day

Required Skills –

·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·  Able to read and write English
·  Able to read, write and speak Japanese (Japanese speaker only)
·  Proficient in the use of Microsoft Office and Front Office System