Instant Service Agent (Part Time) | InterContinental Sydney

Job description

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

InterContinental Sydney, located in Sydney’s CBD, offers discreet luxury with five-star essentials and round-the-clock services. As the world’s first international luxury travel hotel brand, at InterContinental Hotels & Resorts we look for colleagues who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Your day to day

As an Instant Service Agent you’ll be the voice of the hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. You will assist our guests with their queries in a warm & welcoming manner.

Joining our vibrant, professional and results driven team will give you the platform to further develop your leadership skills and build your experience in a five star luxury hotel.   You'll be a motivated, outgoing and genuine person who loves to interact with a variety of people and working as part of a team. You'll ensure sure our guests feel welcome each time they connected to Sydney. 

What we need from you

Passionate and who loves to genuinely care about our guests and who can consistently deliver high quality service to our guests you come across over phone. You will be responsible to take all incoming calls from internal and external guests using our internal system to not only transferring calls but also to take room service orders, extra amenity orders, restaurant reservations, and also be capable to handle problems guests may have. You will also need to be flexible with working hours and be a team player in order to achieve common goal with colleagues.

What we offer

IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. Some of the benefits include

·  Employee rate within global IHG Hotels
·  Food & Beverage Discounts
·  Monthly Birthday Celebrations & team activities
·  Quarterly Town Hall
·  Recognition programme with opportunity to win free getaways around the world
·  Access to Harvard Mentor training material
·  Learning and development opportunities, including secondments across Australia as well as opportunities to work across our global portfolio

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.