Housekeeping Supervisor - Holiday Inn Bengaluru Racecourse

Job description

Description

About us
Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Your day to day
Duties and responsibilities• Supervise the implementation of housekeeping standards and procedures in relation to:• Bedroom service• Bathroom service• Valet service• Cleaning service• Linen maintenance• Recommended changes to these standards and training needs on an ongoing basis• Maintain a current and thorough knowledge of all housekeeping systems• Open and close the shift and ensure effective shift hand over• Distribution and collection of keys• Management of all incoming and outgoing calls• Solve employee grievances• Perform Room allocations• Perform Room inspections• Prioritise arrival rooms• Liaise with Front Office for guest and hotel requirements• Ensure guest valet is processed and delivered in a timely manner• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)• Manage all special requests made by guests• Ensure consistency within the department• Management of lost property for the hotel• Ensure you have complete knowledge of room types, layouts and facilities• Manage storage areas• Maintain adequate stock levels• Complete stock takes as required• Maintain stock levels• Conducts shift briefings to ensure hotel activities and operational requirements are known• Works with Superior and Human Resources on manpower planning and management needs
What we need from you
Qualifications and Requirements • High School or Diploma in Hotel Administration, Hotel Management or equivalent.• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.• Type and level of experience required may vary slightly based on size and complexity of operation
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.