Housekeeping public area Supervisor @InterContinental Durrat Al Riyadh Resort

Job description

Description

About us
Thoughtfully designed for groups or individuals, as well as families or leisure travelers, the InterContinental Durrat Al Riyadh Resort seamlessly combines elegance with local heartfelt charm.• 159k SQM with beautiful landscape and water features.• 18 holes miniature golf• 162 elegantly appointed Rooms, Suites & Villas• Club InterContinental• 5 innovative restaurants and bars• 8 meetings and conventions venues.• Unique Spa facilities for M/F the most specious one in Saudi Arabia. • Ball room (2400 SQM) with four bridal suites.
Your day to day
FINANCIAL RETURNS• Gain understanding of the departmental goals and financial targets and support your Executive Housekeeper to achieve these targets.• Manage storage areas.§ Complete stock takes as required.• Maintain stock levels.PEOPLE• Work with your Asst Executive Housekeeper to ensure the departmental performance of staff is productive.• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member.• Provide input for performance review discussions in line with company guidelines.• Ensure new staff complete their Orientation program on a timely basis.• Assist with the preparation of efficient departmental work schedules.• Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.• In the absence of your Asst Executive Housekeeper, conduct effective staff briefings to communicate guest requirements and shift priorities.• Comply with the Company’s Corporate Code of Conduct.• Familiarize yourself with the company values and model desired behaviors. GUEST EXPERIENCE• Supervise the implementation of housekeeping standards and procedures• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and demonstrate service attributes in accordance with industry expectations and company standards • Being attentive to Guests. • Accurately and promptly fulfilling Guests requests. • Anticipate Guests needs. • Maintain a high level of knowledge which affects the Guest experience. • Demonstrating a ‘service’ attitude according to brand Intercontinental service behaviors. • Taking appropriate action to resolve guest complaints. • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers• Recommended changes to these standards and training needs on an ongoing basis.• Maintain a current and thorough knowledge of all housekeeping systems.• Open and close the shift and ensure effective shift hand over.• Management of all incoming and outgoing calls.RESPONSIBLE BUSINESS• Manages and coordinating spring cleaning schedules in guest room.• Recycle where-ever possible and enforce cost saving measures where appropriate.• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.• Familiarize yourself with emergency and evacuation procedures.• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Asst Executive Housekeeper.• Distribution and collection of keys to room attendants according to the hotel security policy.• Co-ordinate special projects preventive maintenance projects (e.g. pest control, window cleaning, marble polish, sofa and carpet shampoo).• Management of lost property for the hotel, according to LSOP.
What we need from you
High school education. Previous housekeeping supervisory experience within a hotel of the same size, 350 plus rooms. Must speak fluent English. Other languages preferred. Knowledge of Microsoft office and Opera.This job requires ability to perform the following:• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds.• Frequently standing up and moving about the facility.• Frequently handling objects and equipment to maintain the facility.• Frequently bending, stooping, and kneeling.
What we offer
IHG are more than just a great place to stay, we are also one of best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring hospitality to life for everyone.We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.