Housekeeping Office Coordinator- InterContinental Hotel Los Angeles Century City at Beverly Hills

Job description

Description

About us

Do you see yourself as a Housekeeping Office Coordinator?   What's your passion?  Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team. 

Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.

Your day to day

Coordinate the day to day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guest requests and producing room attendants and houseperson assignments.

What we need from you

High School Diploma or equivalent plus 1-2 years housekeeping experience.  Administrative experience preferred.  Must speak fluent English. 

·  Assign rooms for cleaning, pick up and turndown for room attendants.
·  Make note and inform front desk and airline coordinator of any open rooms.
·  Issue keys to room attendants by logging key numbers on the sign in sheet.
·  Prepare room attendants caddies with assignments and keys.
·  Issue room attendants caddies and cleaning buckets.
·  Collect and review all paperwork from prior shift room attendants.  Be sure to note any and correct discrepancies.
·  Report maintenance and housekeeping deficiencies using the established procedures.  Compile reports and maintain the integrity of the espresso system.
·  Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately.  Notify management of any guest complaints immediately.
·  Inventory and return all keys and pagers to key cabinet.  Notify security immediately of any is missing keys.
·  Restock all room attendant caddies in preparation for the next shift.
·  Take inventory and leave information of all supply needs to be ordered the next day.
·  Inform supervisors and room attendants of status of their assigned rooms.
·  Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.
·  Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.
·  Promote teamwork and quality service through daily communication and coordination with other departments. 
·  May assist with other duties as assigned.
·  Carrying or lifting items weighing up to 25 pounds
·  Communicating with customers, employees, and third parties
·  Use a keyboard to generate correspondence, reports, etc.
·  Handling objects, products and computer equipment
·  Bending, stooping, kneeling

 

Other:

·  Communication skills are utilized a significant amount of time when interacting with  employees.
·  Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.
·  Basic mathematical skills are used often.
·  May be required to work nights, weekends, and/or holidays.
What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans