Female Health Club Receptionist / Telemarketer

Job description

Description

About us
At Holiday Inn® we believe the joy of travel is for everyone. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always welcomed warmly.Conveniently located minutes away from the famous Kuwait Beach Front as well as to a variety of entertainment spots including the newly opened Abdullah Al-Salem Cultural Center, Cinema Halls, Bowling Courts and The Scientific Center, Gulf Road, Holiday Inn Kuwait is situated along Kuwait’s premier shopping district, Salem Al Mubarak Street, with Kuwait International Airport a short 20 minutes’ drive away by our pre-booked free shuttle service.Explore the city by having a stroll along the Corniche or walk to Olympia Mall, Marina Mall and Al Fanar Mall where you can find the world’s most famous brand retail stores and restaurants. And if you are in Kuwait for business, Holiday Inn Kuwait is located minutes from Kuwait City, as well as to Kuwait International Fair Ground.Our 189 modern and spacious guestrooms and suites offer unobstructed views of The Arabian Gulf. With six specialty restaurants, 22 conference and meeting facilities, two stunning wedding ballrooms and extensive free parking, Holiday Inn Kuwait is one of the most popular hotels in Kuwait for business and leisure travelers.Leisure guests enjoy the family-friendly atmosphere. And the fact that children aged 12 and under stay and dine free as well as our dedicated kids facilities where they can safely play and enjoy their time at the Rainbow Kids' Club while parents relax in the outdoor swimming pool or workout in our famous 2000sqm fully equipped health club EDGE Fitness Center.
Your day to day
Job Overview: Under the guidance and direction of the Health Club Manager, within the limits of established InterContinental Hotels Group Brand and local policies and procedures, attends to all guests needs within Health Club facilities such as the reception and oversees and directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction. Plays the leading role in promoting the desired work culture around “Our Winning Ways”. FINANCIAL RETURNS Be knowledgeable about all hotel facilities in order to promote and sell them to guests Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use Handle basic billing procedures such as miscellaneous charges for sports when requested Perform tasks as directed by the Manager in pursuit of the achievement of business goalsPEOPLE Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service. Pages staff member when requested Report repairs and maintenance problems to supervisor Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information Follow hotel procedures in relation to pool towel issue and retrieval Abide by rules and regulations and policies and procedures of hotel Attend scheduled trainingParticipate actively in employee activities Adhere to specified hygiene and personal appearance standardsGUEST EXPERIENCE Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests Accurately and promptly fulfilling Guests requests Anticipate Guests needs Maintain a high level of knowledge which affects the Guest experience Demonstrating a ‘service’ attitude Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers