Expires soon IHG

Head of Maintenance - Candlewood Suites - Fort Drum

  • Fort Drum, USA
  • Hotels - Restaurants

Job description



Description

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

 

Your day to day

Assist the Operations Manger in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.Assist with scheduling and room cleaning assignments to ensure proper coverage.

Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.  Monitor performance and make recommendations for disciplinary and other human resources-related actions.

Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.

Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Notify management when par levels for supplies and equipment are insufficient

Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office and Maintenance.

May maintain procedures for security of lost and found items.

May assist with other duties as assigned.

 

This is the top supervisory job in the housekeeping department.  Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.

What we need from you

High School Diploma or equivalent plus 1year housekeeping experience including some supervisory training/experience.  Must speak fluent English. 

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used often.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Make every future a success.
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